Partner Representative - Bilingual

November 05, 2020 Partner Communications Full-Time
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Partner Representative - Spanish bi-lingual desired, but not a requirement


Summary:

In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individuals needs via telephone, email, social media, and mail correspondence. This role demands a working knowledge of customer service practices while exhibiting a flexible mindset all the while making excellence the standard.


Experience:

1-2 years’ customer service experience with a minimum of high school diploma or equivalent.


Essential Job Functions (other duties as assigned):

  • Actively listen to what clients wish to convey and be able to respond with excellence.
  • Responds to inbound telephone inquiries.
  • Responds to inbound emails, mail and social media responses.
  • Maintain customer records by updating account information using data entry software.
  • Process orders, donations and miscellaneous request in system.
  • Pray with individuals.
  • Participate in training and team meetings.
  • Stay up to date with products and resources offered by the ministry.
  • Attend coaching sessions and team building activities as requested.
  • Must communicate with various individuals and positions through written and spoken means clearly, accurately, and with understanding.

Qualifications:

  • Proficient in utilizing Microsoft Office software (required).

Competencies:

  • Balances team and individual responsibilities.
  • Work well in team environment.
  • Gives and welcomes feedback.
  • Actively contributes to building and maintaining group goals and confidence.
  • Ability to remain professional and courteous with customers at all times.
  • Knowledge of relevant computer applications.
  • Can work independently and with other in face pace environment.

Physical Environment:

  • This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

In Touch Ministries – In Touch Ministries is an Evangelical Christian Ministry

This position is for the office in Atlanta, Georgia.

To apply, please submit your resume AND a cover letter to include your testimony (how you came to know Jesus Christ as your Lord and Savior) to:  employment@intouch.org.

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